Shipping policy
ORDERS / 01How we process, route, track, insure and deliver HOLY KICKS orders across India and worldwide.
Read this page before placing an order. By using this website or completing a purchase, you acknowledge the policy applicable to your order.
Domestic and International Shipping
HOLY KICKS ships to serviceable postal codes across India as well as internationally worldwide. Serviceability is determined by our courier network and may change because of carrier restrictions, local conditions or the product being shipped.
For international deliveries, orders are dispatched worldwide through our dedicated global logistics partner.
Domestic & International Carriers
Domestic Orders (India): Our shipping aggregator partners are JD WebnShip and SelloShip. Our first courier preference is Blue Dart for postal codes where Blue Dart service is available and suitable for the shipment. If Blue Dart is unavailable for a postal code, shipment type or operational reason, JD WebnShip or SelloShip may allocate another courier partner.
International Orders: For international orders, HOLY KICKS is partnered with Bright International Couriers based in Surat. International orders are shipped through FedEx, UPS, or Delhivery, choosing whichever carrier is best suited and most reliable for your destination location.
100% Transit Insurance Protection
100% Insured Orders: HOLY KICKS holds insurance on every single order. If your international parcel gets lost in transit or is damaged during shipping, we will initiate a 100% full refund for your order (verified via carrier loss confirmation or continuous unboxing video evidence).
No Returns or Exchanges: For international deliveries outside India, we do not offer returns or exchanges under any circumstances. Please order at your own risk and ensure that you verify product sizing and details carefully prior to checkout.
When your order ships
Orders are processed only after payment confirmation, or after receipt of the mandatory ₹100 advance for COD orders. Processing time is separate from transit time.
Orders may require additional verification before dispatch. Weekends, public holidays, product availability, high-volume drops and address verification can extend processing. If an item becomes unavailable, our team will contact you.
Estimated, not guaranteed
Any dispatch or delivery date shown at checkout, on a product page or in a message is an estimate. Transit depends on destination, carrier operations, weather, regional restrictions and other circumstances outside our direct control.
HOLY KICKS is not responsible for courier delays after timely handover, but we will assist with reasonable tracking and escalation requests.
Following your parcel
Tracking details are sent to the phone number or email used during checkout after the courier booking is active. Tracking scans may take time to appear after pickup.
Customers are responsible for monitoring tracking and remaining available for delivery calls or attempts. Contact us with your order number if tracking does not update for an unusual period.
Provide complete information
Enter a complete name, address, landmark, postal code and active phone number. Contact us immediately if anything is incorrect. Address changes cannot be guaranteed after processing or dispatch.
If delivery fails because the customer is unavailable, refuses the parcel, provides an incorrect address or cannot be contacted, re-shipping charges may apply. The COD advance may be retained against forward and return logistics costs.
Inspect before accepting
Do not accept a parcel that appears opened, heavily damaged or tampered with. If you receive a damaged or incorrect product, record one continuous unboxing video starting before the sealed outer package is opened and contact us within the applicable two-day window.
See our Return / Exchange Policy for evidence and eligibility requirements.