Privacy policy

Who this policy applies to

This Privacy Policy explains how HOLY KICKS (“HOLY KICKS”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, place an order, contact our team, join our mailing list or otherwise use our services.

By using our website, you acknowledge the practices described here. If you do not agree, please do not provide personal information or use the services.

Information you give us

• Identity and contact details: name, billing and shipping address, email address and phone number.
• Order information: products, sizes, quantities, order value, payment status, returns, exchanges and support history.
• Payment information: payment method and transaction references. Full card or banking credentials are generally handled by authorised payment providers rather than stored by us.
• Account information: login and profile details if customer accounts are enabled.
• Communications: emails, WhatsApp messages, calls, reviews, survey responses and information sent to customer support.

Information collected automatically

When you use the website, we and our service providers may collect device type, browser, IP address, approximate location, pages viewed, referring links, cart activity and cookie or analytics identifiers.

Why we process your data

• To accept, verify, process, deliver and support orders.
• To collect COD advances, process payments and prevent fraud.
• To send order confirmations, tracking updates and service messages.
• To provide exchanges, resolve damaged or incorrect deliveries and answer enquiries.
• To operate, secure, troubleshoot and improve our website and services.
• To personalise shopping and measure marketing performance.
• To send marketing messages where you have opted in or where otherwise permitted. You may unsubscribe at any time.
• To comply with tax, accounting, consumer-protection and other legal obligations.

Who receives information

We share only the information reasonably required for our business and your order. Recipients may include Shopify and website providers, payment gateways, fraud-prevention partners, JD WebnShip, SelloShip, Bright International Couriers, Blue Dart, FedEx, UPS, Delhivery and other courier partners, communication providers, analytics or advertising providers, professional advisers and government authorities where legally required.

These organisations may process information under their own privacy terms. We do not sell your personal information for money.

Cookies and similar tools

Cookies help keep the store functional, remember preferences, understand site usage, measure campaigns and show relevant advertising. You can manage cookies through your browser, although disabling essential cookies may affect checkout or account features.

How long information is kept

We retain information for as long as reasonably needed to fulfil orders, provide support, maintain business and tax records, resolve disputes, prevent misuse and meet legal obligations. Retention periods vary by record type.

We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure. Please protect your account credentials and contact us if you suspect unauthorised activity.

Access and correction

Subject to applicable Indian law, you may ask to access, correct or delete certain personal information, withdraw consent where processing depends on consent, or raise a privacy grievance. We may need to verify your identity and retain information where the law requires it.

Our services are not intended for children who cannot legally enter a purchase contract. A parent or guardian should contact us if information was provided by a child without permission.

Privacy questions

Email support@holykicksofficial.com with the subject “Privacy Request”. Include enough detail for us to identify and respond to your request.