COD policy
PAYMENTS / 01A ₹100 advance is mandatory to confirm every Cash on Delivery order.
Read this page before placing an order. By using this website or completing a purchase, you acknowledge the policy applicable to your order.
Without the advance payment, a Cash on Delivery order will not be confirmed, processed or dispatched.
How COD confirmation works
Every HOLY KICKS Cash on Delivery order requires a mandatory advance payment of ₹100. This is an order-confirmation amount and is adjusted against the total order value; you pay the remaining balance to the courier at delivery.
Placing a COD order without completing the advance does not reserve stock and does not create a processing obligation for HOLY KICKS.
Checkout or team-assisted payment
Where available, the ₹100 advance can be paid during checkout using the displayed online payment option. If the advance-payment option does not appear or payment is incomplete, our team will contact you using the phone number or email submitted with the order.
Only pay through the official payment link, QR code or account details shared by HOLY KICKS. We are not responsible for payments sent to unauthorised individuals or unverified details.
No advance, no processing
A COD order enters verification and processing only after the ₹100 advance is received and matched with the correct order. Inventory remains subject to availability until confirmation.
If we cannot contact you or do not receive the advance, the order may remain unprocessed and can be cancelled without further notice.
Applied to your order total
The ₹100 advance is deducted from the amount otherwise payable on delivery. For example, if the confirmed total is ₹3,000, the COD balance will ordinarily be ₹2,900, subject to the final invoice and any checkout adjustments.
If a customer cancels after confirmation, refuses delivery, is repeatedly unavailable or provides an undeliverable address, the advance may be retained against verification, forward-shipping and return-to-origin costs. This does not limit any non-waivable consumer rights.
COD may be restricted
COD availability depends on postal code, order value, product, previous order history, courier coverage and fraud or delivery-risk checks. We may request full prepaid payment or decline COD for selected orders.
Customers with refused, fraudulent or repeated return-to-origin orders may lose COD eligibility.
Be ready to receive the parcel
Keep the remaining balance available and answer courier calls. The courier cannot normally open the parcel before payment. Refusing delivery because open-box inspection is unavailable is treated as a customer refusal.
Product issues must be handled under our Return / Exchange Policy, including the mandatory unboxing-video requirement.
Need an advance link?
Contact support@holykicksofficial.com or call +91 84900 80299. Share your order number and use the same contact details entered at checkout.