Return / exchange policy
ORDERS / 02No general returns. Domestic two-day exchange window. 100% insured worldwide delivery with full loss/damage protection.
Read this page before placing an order. By using this website or completing a purchase, you acknowledge the policy applicable to your order.
Returns are not available under any circumstance except where an item is delivered damaged or incorrect and the claim satisfies this policy.
Exchange requests only
HOLY KICKS does not accept change-of-mind returns or refund requests. For domestic orders within India, an exchange may be requested within two calendar days of recorded delivery, subject to eligibility, stock availability and inspection.
A request sent after the two-day window is not eligible. Merely contacting us does not approve an exchange; approval is issued after evidence review and, where applicable, physical inspection.
No returns or exchanges • 100% Transit insurance
Strictly No Returns or Exchanges: For international orders delivered outside India, we do not offer any returns or exchanges under any circumstances. Please place your order at your own risk and ensure that you verify product specifications, model details and shoe sizing before completing checkout.
100% Transit Insurance Protection: HOLY KICKS holds active shipping insurance on every single order. In the event that your parcel gets lost in transit or arrives damaged during shipping, HOLY KICKS will initiate a 100% full refund for your order (verified through official carrier loss confirmation or continuous unboxing video evidence).
Video evidence is mandatory
A clear, continuous and unedited unboxing video is compulsory for every damage, defect, missing-item or incorrect-item claim. Recording must begin before the sealed outer parcel is opened and must clearly show:
- The shipping label and all sides of the sealed outer package.
- The complete opening of the parcel without cuts or pauses.
- The product, packaging, tags, accessories and the claimed issue.
Claims without a qualifying unboxing video cannot be accepted. Photographs alone are not sufficient for transit damage, missing contents or incorrect-product claims.
Condition requirements
To qualify for an approved exchange, the product must be unused, unworn, unwashed and free from marks, odour, alteration or damage caused after delivery. Original tags, brand packaging, protective films, accessories, invoices and complimentary items must be returned.
Products showing wear, creasing, dirt, fragrance, removed tags, damaged packaging or customer-caused damage are not eligible. We reserve the right to reject an item that fails inspection and return it to the customer at their cost.
Subject to stock
Eligible size exchanges are available only when the requested replacement size is in stock. If it is unavailable, our team may offer another available size or eligible product option; a cash refund is not automatically due.
Customers should review product sizing before ordering. Repeated exchanges or requests that show misuse of the policy may be declined.
One journey each
For an approved exchange, the customer bears the shipping cost for sending the original item back to HOLY KICKS. HOLY KICKS bears the standard shipping cost for sending one approved replacement item to the customer.
The customer must use secure, trackable packaging and remains responsible for the return parcel until it is delivered to us. Additional exchange attempts or rejected parcels may be chargeable to the customer.
Report within two days
Send your order number, continuous unboxing video and clear supporting photos to our team within two calendar days of delivery. Do not use, wear, wash, repair or remove tags from the product.
After verification, we may arrange an exchange or replacement. If the exact item is unavailable, we will communicate the available resolution. Any refund required for an accepted damaged or incorrect-item claim is processed to the original payment method, subject to payment-provider timelines.
We cannot approve
- International orders for return or size exchange (strictly non-returnable / non-exchangeable; protected under 100% transit insurance for loss/transit damage).
- Change of mind, dislike of colour or style, or a better price found elsewhere.
- Requests made more than two calendar days after delivery.
- Claims without a valid continuous unboxing video where one is required.
- Used, worn, washed, altered, soiled or customer-damaged products.
- Items missing tags, packaging, accessories, protective components or complimentary items.
- Normal differences in screen colour, minor packaging variation or fit caused by incorrect size selection.
- Orders or customers showing fraudulent claims or policy abuse.
Contact HOLY KICKS
- Contact us within two calendar days of recorded delivery.
- Share the order number, reason, required exchange size or item, unboxing video and photographs.
- Wait for written approval and return instructions before shipping anything.
- Pack every original component securely and send it through a trackable courier.
- After delivery and inspection, we will confirm the exchange outcome.
Email support@holykicksofficial.com or call +91 84900 80299.